RV Storage Depot - Santa Ana

Caused over $2000 damage to my boat with their forklift and refused to pay. Manager, Saint Flores, was extremely rude and unprofessional about the incident and made sure to let me know that their contract states that they're not responsible for the damages even if they caused it. Do yourself a favor and store your boat or RV somewhere else if you want to keep it nice *response to owners response* After the repairs were completed, the manager never once returned my calls or emails. If I showed up in person he would refuse to put me in contact with the owner or upper management, simply directing me to the waiver in the contract. After months of trying to get them to pay for the damage, a $500 payment, which I did not agree to, was randomly sent. I'm not sure what made the owner think that only paying for 25% of the damage they caused was okay. It's not okay and I'm definitely not satisfied.

Big and convenient however they raise the prices constantly. I have had two rate increases just this year. I pay three months ahead and they have never had a late payment from me. They really don't care if you find somewhere else as they have no problems renting out spaces. My current space has a boat so close to it that we cant even get in the door of the motorhome. Time to move it. UPDATE -Another Rate increase in Feb of this year and now another 33 % rate increase in December of this year. Finally have time to get moved out 12/1/18. Nothing like a 33% rate increase to get you motivated.

Without a doubt one of the worst run businesses I have ever dealt with. The customer service is atrocious, and it is clearly obvious that they have been coached in their customer interactions, probably to avoid litigation. They do not answer questions, they do not return calls in a timely fashion, it is honestly incredible that they have continued business! The best day was the day I pulled my trailer out and found another storage yard. Heed this advice and avoid RV Depot like the plague.

My husband and I own small tree service company in Orange county. We have been parking our trucks at the rv storage location for over 1 year. We have always dealt with Manny one of there employees. Recently Manny was no longer there. We had a small issue regarding using the rv storage address. One of there employees was extremely rude and very unprofessional. I proceeded to contact her supervisor Lorraine and explain the problem. She seemed helpful in the beginning but became rude and unprofessional. I honestly don't recommend it this place this is why. 1. Rude employees 2. Unprofessional staff when you need help 3. Not the most affordable 4. Not the safest we had tools stolen out of our truck not very expensive tools so decided not to complain My honest opinion is look elsewhere were they treat you with respect and they value your business

We've been storing our company's Mobile Unit with RV Storage Depot for a few months now and they have gone out of their way to make us welcome. Their security is top-notch. The on-site managers are very responsive to every request and have routinely gone above and beyond for us in terms of assistance and service given. I recommend RV Storage Depot - Santa Ana for your vehicle storage needs wholeheartedly. Just fyi, by order of the City of Santa Ana there are no vehicle washing facilities at the Santa Ana site - the only thing we could wish for that is not there.